1 articles
At E8 Markets, the trading account password isn't shown until KYC passes, so you can't even log in to MT5 — meaning you can't place a single trade even after buying the account. I submitted my driver's license and My Number card, but all I got back were four "Verification wasn't successful" emails with no reason given anywhere. This is a record of how I, the site owner, got stuck, contacted support in English to get switched to manual review, sent a selfie holding my ID, and got verified in 3 hours 55 minutes. Includes why a Japanese driver's license fails automated KYC and a template for what to send.