My E8 Markets KYC Got Rejected Twice With No Reason Given — The Full Process to Get Verified as a Japanese Trader Without a Passport [September 2026]

※ This article is a record of an identity verification (KYC) experience I, the site owner, actually went through at E8 Markets (E8 Pro Custom) on September 13-15, 2026. Times are JST. Account numbers, order numbers, submitted document images, and address are not shown.

TL;DR

• The trading account password isn't shown on the dashboard until KYC passes. That means you can't log in to MT5, and you can't place a single trade even after buying the account. You get an email saying "Ready to Trade," but that's not actually true
• I submitted my driver's license (front and back) and my My Number card, and all that happened was four rejection emails with no reason given — I was stuck with no way forward
• The dashboard didn't show a reason for rejection either. Resubmitting the same documents doesn't change the result, so once you're stuck here, contacting support — not resubmitting — is the right move
• After I contacted support in English, it switched to manual review. They asked for just two things: "a photo of yourself holding your ID" and "your first and last name in Latin characters"
• Verified 3 hours 55 minutes after sending the photo. About two and a half days from the first rejection
• I got through without ever submitting my My Number card. The driver's license alone was enough
• The most likely cause of the rejection: a Japanese driver's license only shows your name in Japanese, so it can't be mechanically matched against the Latin-character spelling on your profile

What happened (timeline)

3 hours 55 minutes from sending the photo to being verified. About two and a half days from the first rejection to being verified.

And that two and a half days is time where I had an account but couldn't place a single trade. As explained below, that's because the trading account password isn't shown until KYC passes.

The rejection emails said nothing

This is all I received:

Hi Haruki Hosono, This is to notify you that your verification was not completed; please resubmit your documents for verification in our dashboard area in order to continue.

There's no information beyond "it wasn't completed, please resubmit in the dashboard." No indication of which document was the problem, whether it was image quality, a name mismatch, or whether a driver's license simply isn't supported at all. The dashboard didn't show a reason either.

And this arrived four times in four minutes. I assume the automated check ran and rejected it every time I submitted, but from the receiving end, it felt like "the same email firing over and over with no idea what's actually wrong."

Resubmitting the same documents at this point wouldn't have changed anything. As long as the automated logic doesn't change, you'll fail at the same point every time. Once I'd received two rejections with no stated reason, I should have gone to support instead of resubmitting.

Why Japanese traders tend to fail this

This isn't confirmed information, but based on the circumstances, the most suspicious factor is name matching.

In Japan, there are really only two widely-held photo IDs: a driver's license and a My Number card. It's not unusual for someone not to have a passport. And:

• A Japanese driver's license has no romanized spelling at all. The name is shown only in kanji (plus furigana)
• Meanwhile, a prop firm profile is registered in Latin characters
• Automated KYC matches "the name on the document" against "the registered name," so there's nothing to actually match against

A passport has a romanized spelling like HOSONO HARUKI in the data page (the MRZ), so machine matching works. A driver's license has none of that. I believe this is the structural bottleneck.

In fact, the fact that support asked for "first and last name in Latin characters" is consistent with this interpretation — they were asking for information a human could visually match by eye.

The exchange that got me through

First message: contacting support

Rather than simply asking "please pass me," I laid out specific questions aimed at identifying what had failed alongside my own constraints. Here's the gist of what I actually sent:

• The rejection emails and the dashboard gave no reason, so there was nothing I could fix
• I don't have a passport. The only widely-held photo IDs in Japan are a driver's license and a My Number card
• Can a driver's license be used as primary ID? If so, please specify exactly how to submit it (separate front/back images, color, no glare, etc.)
• My driver's license shows my name only in Japanese, which doesn't match the Latin-character spelling on my profile. Is this the reason for rejection?
• My My Number card carries a number whose collection and retention is legally restricted, so I'd rather not resubmit it if possible
• If a driver's license alone isn't enough, which of the following would be accepted: residence certificate, health insurance card, utility bill, or bank statement? Do Japanese-language documents need translation?
• Is KYC required before trading, or only before payout? Is the challenge account frozen until this is resolved?

The reply came the next day.

Dear Haruki, Please send us a photo of yourself holding the document for verification. We will process your verification manually. Also, write your first and last name in Latin here: First name: Last name:

Of the six things I asked, what came back was effectively just "we'll do it manually, send a photo and your name." But it addressed my actual bottleneck precisely.

Second message: sending what was requested

What I think mattered here was volunteering things I hadn't been asked for.

• Clearly wrote first name / last name in Latin characters
• An explanation that my license shows the surname first as "細野 春貴," and that "Haruki Hosono" on my profile is the same name written in Western order — I laid out all three forms: kanji, kana, and romanization
• My address in both English and Japanese (in case additional documents were requested)
• An offer to retake the photo. I added a line saying I'd immediately retake it with a different angle, the back of the ID, or a note with the date and "E8 Markets" written on it, if needed

That third point — explaining the name-order — was a deliberate attempt to preemptively knock out the most likely cause of the automated KYC failure. When a human is reviewing, having this one line spelled out speeds up the decision.

The result: verified the same day.

You have been verified. You can start trading now.

Practical takeaways

1. Get two reason-less rejections, and stop resubmitting — go to support. Automated checks give the same result no matter how many times you try. It's just wasted time.

2. Contact support in English, and spell out the symptom and your constraints specifically. "It won't go through, please help" tends to get a template reply back. Handing over assumptions the other side doesn't know — like "I don't have a passport" or "my license has no romanized spelling" — is what opens the door to manual review.

3. What to have ready.

4. I got through without submitting my My Number card. Collection and retention of the My Number is legally restricted. If you're uncomfortable handing it to an overseas prop firm, it worked well to ask upfront: "I'd rather not submit it due to legal restrictions — what alternative documents are accepted?" This time, the driver's license alone was enough.

5. You cannot start trading at all until KYC passes. This is the single most important point here. Right after purchase, you get an email titled "Your E8 Pro is Ready to Trade!" saying your login details are available on the E8X dashboard. But the trading account password isn't shown on the dashboard until KYC passes. That means you can't log in to MT5, and the account you bought is completely unusable.

Despite what the "Ready to Trade" email says, you can't actually trade. While KYC is stuck, every day you own the account is wasted.

This changes the picture. KYC isn't "something you can take care of by the time you withdraw" — it's the first hurdle you should clear as your top priority the moment you buy. In my case, it took about two and a half days from rejection to verification, and I couldn't place a single trade during that time. E8 Pro has no time limit, so this doesn't directly cause a fail, but the felt loss gets bigger if it spans a weekend or a week with major economic releases.

Buy it, then do KYC first. If you get two reason-less rejections, go straight to support. That's the conclusion.

Aside: how fast was E8's support?

It took about 27 hours from my inquiry to the first reply, and about 4 hours from there to being verified. Not quite within 24 hours, but the decision to switch to manual review was quick, and the whole exchange took just two round trips. The rep's name (Technical support specialist) was even signed at the bottom.

On this site, we've flagged E8 Markets' suspended Trustpilot rating, its non-refundable entry fee, and a discretionary clause in its terms allowing it to restrict risk as things to watch out for — but support itself did function properly in this case.

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